User Testing of Mobile Banking Authentication Methods: UX Testing, User Interviews, and Quantitative Survey

• Authors: KRUŽÍKOVÁ Agáta; KNAPOVÁ Lenka; GABRHELÍK Ondřej; ŠMAHEL David; DĚDKOVÁ Lenka; MATYÁŠ Václav; DOLEŽAL Petr; ŠMAHELOVÁ Martina
• Year of publication: 2020
• MU Faculty or unit: Faculty of Informatics
• Description: This report describes the results of testing of authentication methods and applications for smartphones, including the methodology that was used. We want to determine the authentication methods that are perceived as secure and user-friendly by the end users, and which methods users would prefer. This technical report may be of interest to security experts, IT security managers, UX experts, and researchers in the field of usable security. The report can help them understand user evaluation of the methods and the factors that influence it.

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