Standardizace informačních služeb a ISO 20000

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Title in English	Standardization of information services and ISO 20000
Authors	ŠTEFANÍK Matěj HŘEBÍČEK Jiří
Year of publication	2008
Type	Article in Proceedings
Conference	5. letní škola aplikované informatiky. Indikátory účinnosti EMS podle odvětví.
MU Faculty or unit	Faculty of Science
Citation
Field	Informatics
Keywords	Standard; ISO 20000; Information services
Description	There is assessed current usage of standards in the field of information services and their real implementation with regard to international standardization of information service delivery process. The content of this paper describes detail analysis of ISO 20000 standard which is currently increasingly used. Its structure and phases are further described.
Related projects:	Proposal of new indicators for continuous monitoring efficiency of environmental management systems with respect to branches (NACE) and system of their environmental reporting with evaluation relationships among environment, economy and society